Q: Can I exchange one of my cylinders for one of yours?
A: Yes, as long as it has an OPD (Overfilling Prevention Device) valve and is in proper operating condition as determined by our driver. An OPD valve is easy to recognize- it has a three sided handle stamped OPD on it at the top of the cylinder. The exchange is the most popular option.
Q: What does this service cost?
A: Please click the residential or commercial pages for pricing.
Q: What payment methods do you accept?
A: We accept Cash, Check, American Express, Discover, Master Card, Visa, and PayPal.
Q: Do I have to be home for pick up or delivery?
A: No! One of the biggest conveniences of our service is that you do not have to be home. Call or click to pre-arrange the service and products you need and we’ll take it from there.
Q: Will you disconnect my cylinder and re-connect the replacement?
A: Yes, we will disconnect and reconnect cylinders for gas grills only.
Q: Do you re-fill the cylinders at our home?
A: No, we inspect and fill them at our facility and deliver them to you.
Q: Will you refill a cylinder that does not have an OPD valve?
A: Cylinders without an OPD valve are taken out of circulation and disposed of or re qualified after the valve is changed. We’ll be happy to supply you with an updated cylinder and dispose of your old one if you wish.
Q: How can I tell if my cylinder or appliance is leaking?
A: If you want to check it yourself, the easiest way is by smell. Propane has an additive that smells bad on purpose to alert you of its presence in the air. It has an odor similar to rotten eggs or sulfur. Another way to check is by putting soapy water on every seal, connection, and hose. If you see bubbles forming, you have a leak. If you are not comfortable doing this, we can check for you using our professional leak detection equipment.
Q: Is it safe to store my full cylinders in my garage or shed?
A: Cylinders containing propane should never be stored indoors. Always leave them in a SAFE and SECURE location OUTSIDE, out of direct sunlight.